What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Search
Granular Access Management
Task Management
Document Collaboration
Screen Sharing
Voice and Video Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
OLAJUMOKE O.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Sep 2025
Slack, the robust communication tool.
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack has more robust , integrated project management alongside communication features compared to other products.
What is your favorite aspect of this product?
I love its comprehensive collaboration features, which centralize communication and integrate with numerous other apps and tools
What do you dislike most about this product?
I dislike its overwhelming notifications which could be a distration.
What recommendations would you give to someone considering this product?
Assess your needs and how well slack will integrate with your existing tools.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Michael B.
- Role: Finance
- Industry: Apparel
- Involvement: End User of Application
Submitted Sep 2025
Improved project communication and collaboration.
Likeliness to Recommend
What differentiates Slack from other similar products?
Public and private channels for team-wide or project-specific discussions. Keep distributed teams alighned through asyncronous and synchronous communication.
What is your favorite aspect of this product?
Easy to create dedicated channels for special projects, teams or our clients.
What do you dislike most about this product?
Too many notifications can be distracting.
What recommendations would you give to someone considering this product?
Centralized team communication and reduces email overload.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Shikha B.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Sep 2025
Let's Slack
Likeliness to Recommend
What differentiates Slack from other similar products?
It feel friendly while in conversation even if it's official,
What is your favorite aspect of this product?
making groups looks awesome
What do you dislike most about this product?
doesn't have many features like other players in the market
What recommendations would you give to someone considering this product?
I feel it's more economical and doing it's job
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
