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Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 85

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Document Management

84

Project Invoicing and Accounting Integration

84

Reporting

84

Hierarchical Task Management

84

Resource Management

83

Calendar Integration

83

Email Synchronization & Tracking

83

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

85

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Ease of Customization

81

Usability and Intuitiveness

81

Availability and Quality of Training

80

Vendor Support

79

Jira Reviews

Aman y.

  • Role: Student Academic
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

Using Agile to Improve Project Management.

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira and Asana have different agile focus.

What is your favorite aspect of this product?

I appreciate how effective the reporting tools are for tracking the health of the project.

What do you dislike most about this product?

More users or features might increase costs.

What recommendations would you give to someone considering this product?

The primary project management tool utilized by Development is Jira.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Perfect T.

  • Role: Industry Specific Role
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

Powerful but complex

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira works really well with agile methods like Scrum and Kanban, so it is great for teams that plan work in short steps and track progress along the way. Jira offers rubust tracking of tasks which out standing for me.

What is your favorite aspect of this product?

I like that Jira can do things automatically like moving tasks, assigning people, or sending updates. So I do not have to do it all by hand.

What do you dislike most about this product?

The layout can be a bit confusing, Sometimes it takes too many clicks to do something, and it is easy to get lost in all the menus.

What recommendations would you give to someone considering this product?

IN my advise connect Jira to the other tools your team already uses, like Slack or GitHub. It works better when everything's linked instead of using it on its own.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Unique Features
  • Efficient Service
  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Apr 2025

Best for manage the incident and bugs

Likeliness to Recommend

6 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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