Laserfiche Customer Reviews 2025

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Laserfiche

Composite Score

9.1 /10

CX Score

9.2 /10

452 Reviews Write a Review

What is Laserfiche?

Laserfiche is a leading enterprise platform that helps organizations digitally transform operations and manage their content with AI-powered solutions. Through scalable workflows, customizable forms, no-code templates and AI-enabled capabilities, the Laserfiche® document management platform accelerates how business gets done. Trusted by organizations of all sizes—from startups to Fortune 500 enterprises—Laserfiche empowers teams to boost productivity, foster collaboration and deliver a superior customer experience at scale. Headquartered in Long Beach, California, Laserfiche operates globally, with offices across North America, Europe and Asia.

Company Details

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Awards & Recognition

Laserfiche won the following awards in the Enterprise Content Management - Enterprise category

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2024 Data Quadrant Champion

Latest Award, 2024

9 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

2 Top Rated Capabilities

1 Top Rated Features

2022

Laserfiche Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Laserfiche.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

94 Likeliness to Recommend

1
Since last award

99 Plan to Renew

78 Satisfaction of Cost Relative to Value

9
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Laserfiche?

1% Negative

3% Neutral

96% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Respectful

Feature Ratings

Average 86

Web Forms Builder

Metadata Management

Workflow Process Automation

ECM Document Management

No-Code Application Design

ML-based Document Classification and Metadata Extraction

Access Permissions Management

Search

Capture Channels

Ediscovery Audit Trail

Automatic/Template Free Invoice Processing

Vendor Capability Ratings

Average 84

Business Value Created

Breadth of Features

Quality of Features

Vendor Support

Availability and Quality of Training

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Laserfiche Videos

Laserfiche Reviews

Walter J.

Role: Operations
Industry: Government
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2025

Innovation, Excellence, & Revolution in Documents

Likeliness to Recommend

10 /10

What differentiates Laserfiche from other similar products?

Superior Innovation and Excellence with forward-thinking features

What is your favorite aspect of this product?

Superior Innovation and Excellence with forward-thinking features

What do you dislike most about this product?

search functions befuddle users, even though it is more crucial to find documents. What I have seen in LF 12 will certainly gives this innovation!

What recommendations would you give to someone considering this product?

You will NOT be disappointed!

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Trustworthy

Megan S.

Role: C-Level
Industry: Government
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2025

Laserfiche is extremely capable

Likeliness to Recommend

6 /10

What differentiates Laserfiche from other similar products?

Laserfiche is really exceptional in terms of balancing features and transparency. I like that you can configure it in an infinite number of customizations

What is your favorite aspect of this product?

Customizable workflows with endless use cases.

What do you dislike most about this product?

To get the best benefits of this product you really need to have a dedicated and talented systems admin or to hire the consultant/ reseller to provide high levels of support.

What recommendations would you give to someone considering this product?

Make sure to perform business process analysis throughout the implementation, test all your processes through every iteration, and have enough support to match your expected volume of use cases.

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Trustworthy

Brittaney N.

Role: Industry Specific Role
Industry: Transportation
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2025

Laserfiche Leading Innovation With AI Capibilities

Likeliness to Recommend

10 /10

What differentiates Laserfiche from other similar products?

The forms are intuitive to use and easy to navigate, preview, and test.

What is your favorite aspect of this product?

The preview or test features. The product also has a great record management feature. The other aspect I really like is the templates that can be applied to the documents or files folders.

What do you dislike most about this product?

The different repositories functioning as unique entities without sharing items across repositories.

What recommendations would you give to someone considering this product?

The workflows need to be highly planned and thought out with IF THEN statements but when done well it really adds values to the forms and business continuity.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Laserfiche

What is Laserfiche?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

Laserfiche Ratings

94 Likeliness to Recommend

1 Since last award

99 Plan to Renew

78 Satisfaction of Cost Relative to Value

9 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Laserfiche?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Web Forms Builder The ability to capture information to ECM via Form which can be published on 3rd party sites.

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Workflow Process Automation The extent to and ease of which actions within the system can be configured to be performed automatically

ECM Document Management Includes lifecycle management, access and permissions, and ability to administer, view, create, edit, and delete content assets.

No-Code Application Design The ability for business users (citizen developers) to quickly build and adapt document-centric / content apps in a no-code design tool.

ML-based Document Classification and Metadata Extraction Embedded capabilities to classify incoming documents & elements in the content repository, & to extract metadata from semi-structured & unstructured documents.

Access Permissions Management The granularity of user-access controls that can be configured in the ECM system

Search The system can search an entire body of a document for a keyword or phrase.

Capture Channels Variety of ways a file can be ingested into the ECM system

Ediscovery Audit Trail The extent to which files and file histories are tracked & ability to manage files en masse for the purposes of legal proceedings

Automatic/Template Free Invoice Processing The ability to conduct data extraction so that pre-set templates are not required to process invoices.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Laserfiche Videos

Robert-Emerson-MilliporeSigma-Packaging&Reporting_CAPTIONS

Stonehage Fleming-Gert Bester-FullLength-Captioned

MPI - Joel-Manfredo-CAPTIONS

Laserfiche: Business Process Automation Explained

Laserfiche Electronic Forms

Intelligent Content Capture

Document and Records Management

D.L. Evans Automates Compliance and Records Management

Digitizing and Integrating Client Data with Laserfiche from the Idaho Department of Correction

Laserfiche Solution Marketplace

Manage More Information with a Document Management System

Laserfiche Reviews

Walter J.

Innovation, Excellence, & Revolution in Documents

Likeliness to Recommend

Pros

Megan S.

Laserfiche is extremely capable

Likeliness to Recommend

Pros

Brittaney N.

Laserfiche Leading Innovation With AI Capibilities

Likeliness to Recommend

Pros

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Title

1
Since last award

9
Since last award

Feature Ratings

Web Forms Builder

Metadata Management

Workflow Process Automation

ECM Document Management

No-Code Application Design

ML-based Document Classification and Metadata Extraction

Access Permissions Management

Search

Capture Channels

Ediscovery Audit Trail

Automatic/Template Free Invoice Processing

Vendor Capability Ratings

Business Value Created

Breadth of Features

Quality of Features

Vendor Support

Availability and Quality of Training

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Implementation

Ease of Data Integration