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Google Chat Logo
Google Chat Logo
Google

Google Chat

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Google Chat
8.8 /10

What is Google Chat?

From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.

Company Details


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Awards & Recognition

Google Chat won the following awards in the Business Instant Messaging - Enterprise category

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Google Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Chat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

94 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Chat?

2% Negative
5% Neutral
93% Positive

Pros

  • Acts with Integrity
  • Reliable
  • Enables Productivity
  • Efficient Service

Feature Ratings

Average 83

Instant Messaging

86

Notifications

83

File Sharing Collaboration

82

Search

82

Integration With Productivity Tools

80

Document Collaboration

80

Granular Access Management

80

Cross Platform Support

79

Vendor Capability Ratings

Average 80

Ease of Implementation

84

Usability and Intuitiveness

83

Business Value Created

82

Ease of IT Administration

81

Quality of Features

80

Ease of Data Integration

80

Ease of Customization

80

Availability and Quality of Training

79

Breadth of Features

79

Product Strategy and Rate of Improvement

79

Vendor Support

78

Google Chat Reviews

Vaibhav Kumar J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2025

Seamless Teamwork, Powered by Chat

Likeliness to Recommend

10 /10

What differentiates Google Chat from other similar products?

Google Chat stands out because it’s deeply tied into everything Google — Docs, Drive, Meet — making teamwork super smooth. It's simple, clean, and built for people who already live in Gmail or Google Workspace. You get smart suggestions (like quick replies), deep search across conversations, strong security, threaded rooms for organized chats, custom bots, and tight integration with apps like Jira. Plus, it’s great for remote teams, letting you jump from chat to video call in one click. It's not just messaging — it’s collaboration at the speed of thought.

What is your favorite aspect of this product?

My favorite aspect of Google Chat is how effortlessly it connects with other Google tools. I can create a Google Doc right from a chat, drop it in the thread, and everyone edits in real-time — no back-and-forth emails. Spaces keep team chats organized like mini project hubs, and smart suggestions help me reply faster. I also love the built-in Meet integration; if a chat gets too long, I can start a video call with one click. Plus, adding custom bots like Asana or Zapier keeps everything moving without switching apps. It just makes teamwork feel natural.

What do you dislike most about this product?

My experience with Google Chat has been great, though I’ve noticed it truly shines when used alongside the full Google Workspace suite. If a team isn’t deeply into Gmail, Drive, or Meet, some of its magic can feel a little out of reach. But honestly, that’s also what makes it special — it’s designed to create a connected, all-in-one experience where files, meetings, and conversations flow naturally together. It encourages teams to work smarter and stay in sync without juggling multiple platforms. In a way, it nudges organizations toward a more unified and efficient way of working, which is a huge plus in today’s fast-paced environment.

What recommendations would you give to someone considering this product?

I highly recommend Google Chat for teams, especially if you're already using Google Workspace. It integrates seamlessly with tools like Gmail, Drive, and Meet, making collaboration effortless. Google Chat’s simplicity is a big plus — whether you're messaging individually or managing projects in Spaces, everything flows smoothly. The smart features like smart replies and direct file-sharing save time, and its security is top-notch. If your team is looking for an efficient, scalable, and secure communication tool, Google Chat is definitely worth considering.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Shashwat J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2025

Best for Google Workspace

Likeliness to Recommend

8 /10

What differentiates Google Chat from other similar products?

Tight integration with Gmail, Google Calendar, Drive, and Meet gives it an edge for teams already using Google Workspace

What is your favorite aspect of this product?

If I had to pick a favorite aspect of Google Chat, it'd be the tight integration with Google Workspace, especially how effortlessly it connects with Docs, Sheets, and Calendar.

What do you dislike most about this product?

The thing I’d dislike most about Google Chat is its limited third-party app ecosystem compared to competitors like Slack or Microsoft Teams.

What recommendations would you give to someone considering this product?

Use It With Google Workspace

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Caring

Ketan C.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

Easy, elegant, and swift for rapid team collaborat

Likeliness to Recommend

9 /10

What differentiates Google Chat from other similar products?

Its in-depth integration with google workspace makes it painless for teams already working within gmail, docs, and meet.

What is your favorite aspect of this product?

It's lightweight and responds quickly, great for rapid team check-ins and async updates.

What do you dislike most about this product?

missing features such as polls, whiteboards, or message scheduling offered by competition.

What recommendations would you give to someone considering this product?

It's perfect for teams that already use the Google ecosystem. But if you want more sophisticated collaboration features, look at other alternatives as well.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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